“You say it’s Friday. How do I know you are telling the truth?”
Another Friday is here. I had hoped to report that Gwen and my MS is in the hands of the editor. It is still with me. I wanted to run it one more time through Grammarly but I can’t sign on. I have been in a loop with their customer care for two days. They have no live reps so you have to go back and forth with a robot. So far the care sucks. I’m still here with no on-line Grammarly even though I pay a Premium for it. Ugh, spit. I have to wonder what causes services that you use constantly, all of a sudden refuse to let you in. I think I’ll stop here since I could go into a full on rant. Y’all don’t need that now.
Bailey has had a good week. She is still eating well and in good spirits. She is interested in her surroundings and does wag her nubby tail on occasion. We can only hope she continues.
Today’s John Ku talks about customer satisfaction. (I just can’t leave it alone) I hope you have a great weekend.
Customer Satisfaction By John W. Howell © 2018
Your issue not fixed,
Some genius thinks a survey . . .
Will solve the problem.
Also:
The Contract Kindle version is $0.99 Today.
Fiction Favorites 
Yay for Bailey! Boo for robo-customer service! Have a fun weekend.
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Thanks for the Yay and boo.
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John sorry you have to try to learn to speak robo. I hope they let you back in soon. Hope Bailey keeps feeling better.
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Thank you so much, John. They now have their development team on it. (another joke)
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Your poem is brilliant, John. Sorry about your frustration.
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As they say, It could be worst. I just hate to spend good money and get a bad result. Thank you, Robbie.
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John — please delete that wrong link el pronto, and this one. I’ll resend a proper link!
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Done
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Horray for Bailey having a good week. Bummer news about Grammarly – good luck!
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Luck is the only thing that works with these guys.
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Give Bailey an extra petting for me, eh?
Ask Twiggy what Santa should do here….
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I often wondered how Santa can get around the world so fast. Now I know.
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Ha haha.
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I wonder if he ever had to pay for hitchhiking?!
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He probably picked up the tolls…. if there are any at 35,000 ft. 🙂 🙂 🙂
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Ha haha.
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I think the FAA could call this a potential stow away situation
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Twiggy says a pair of sissors might be needed.
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You see why I ask – never thought of that! 🙂
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😀
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I feel your pain, John. Last weekend, after Microsoft ran a forced update, my entire C drive was wiped clean…no one can figure out why. I think I might stick with old fashion pen and paper. So happy to hear Bailey is wagging that nub! 🙂
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My goodness. Your problem is much worse. That would kill me.
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It’s been a nightmare, John.
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So happy Bailey is in good spirits. Sorry for your technical woes, too.
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Thank you, Staci.
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Don’t ya just love those surveys, offered up on the heels of a complete lack of customer service. Most of them are worded in such a way that you can’t address your problem, allowing the companies to claim a #45-ish triumph. Sorry, John. I know you didn’t need that frustration. I wish I had time to look over it for you. Hopefully I’ll be making my wish for more time come true before much longer. 😀 TGIF hugs.
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Hmmmm. A hint for a change. Hope a good one. Hugs
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Yes, John. I’m not talking about it on my blog, but I’m in the process of draining myself out of the “swamp.” I’ll take an early retirement. I found a lovely town in NM (half a day south of Albuquerque where I once lived) where I can live cheaply. A part time job should be enough to get me by. I close on a cottage there next week. Not sure of a moving date yet. Woot!
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Wow. I am so happy for you. I know these last few years have been a struggle.
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Indeed, a very long and ever-increasingly difficult struggle. Thanks for being supportive. Hugs.
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🙂
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I’ve glad to hear Bailey is doing well. Poor Santa. I’ve always been too cheap to upgrade and pay for Grammarly. Have a great weekend, John. 🙂 — Suzanne
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There is no need for the upgrade unless you are doing manuscripts. The freebe works just fine. Thanks, Suzanne.
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Thrilled to hear Bailey is doing well! Not so thrilled about customer service.
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Thanks, Teri. I hope they rspond. If not I’m going to get a different service.
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Grammarly is not cheap. You would think they could direct a little of their resources to customer service. I mean, gosh, some people work on a dead-line you know.
Three cheers and a pat on the head for Bailey
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Thank you, Greg for the Bailey wishes. I agree on the customer service. I have found Grammarly to be the worst.
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I’m happy to hear Bailey’s doing well. A friend sent me this absolutely wonderful video that made me think of her when I saw it yesterday. Any advertisement that gets me to watch a dozen times or more has a genius behind it. I think you’ll get a smile from it — certainly more of a smile than Grammerly’s providing! (and thank you!)
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Thank you for the video, Linda. I did enjoy it a lot.
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Oh, the frustration of no customer service. It seems to be a thing of the past. Hopefully, your issue will get resolved. Glad Bailey is doing well! Love the picture of Twiggy! 🙂
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Thamk you, Jan. I hope I can get resolution as well.
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Amen! I can’t decide whether robotic “help” is any better than real folks with odd accents who struggle to comprehend what you’re saying, then return the favor. Glad to hear Beiley’s hanging in there — I’ll keep praying and you tell her to keep keeping-on!!
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Thank you, Debbie.
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Good news for Bailey. Sorry about the online issues. The thing with cloud-based services is that they are never the same “version” – they change constantly and problems surface when those changes are implemented. But thanks for chatting with us, we appreciate your business…really.
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Ha hahah. Thanks, Dan. Check here if you are not a robot.
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Hope you get it figured put soon. Customer service is becoming a thing of the past.
Glad to hear Baily had a good week:)
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Oxymoron
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And I thought customer service was always great in the USA, unlike my own country. How annoying. Pleased to hear Bailey is doing well.
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Thank you, Guy. Happy Weekend.
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I’m happy Bailey’s doing well. I hope she continues to get better each day.
Ugh! I know how frustrating those online issues can be, so rant away. I hope it’s resolved quickly, so you can have a great weekend. Good John Ku. 😊💕
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Thank you, Vashti.
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Getting service out of these big outfits is nearly impossible.
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Boss,
Customer service is oftentimes an oxymoron.
Hugs for Bailey.
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It’s great to hear Bailey is doing well. I hope she continues to do so. Sorry to hear about Grammarly. I use it, but I haven’t upgraded to the premium package. Guessing I won’t.
Hopefully, you’ve got it working and can get the book to the editor soon!
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The third contact finally got someone who knew what to do. Simple solution really. Delete the app and reinstall a new one. Sheesh you would think someone would have thought of that includng me. *forehead slap
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Glad it’s working now…albeit with a drastic fix. Uninstall/reinstall is drastic in my world. Reboot is painful enough most the time.
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I agree.
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I hear your frustration about customer service. I’ve been trying to resolve problems with Apple support for several days.Not that they’ve done anything I can complain about, it’s just that we’re searching for the problem and the fix.
Great news about Bailey, John. I love the thought of her wagging her nubby tail.
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Their last bit of advice was to uninstall the app and reinstall. It worked but I don’t know why someone didn’t think of that sooner. I lost four days. Thanks, Mae. We take it one day at a time with Bailey.
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I’m glad you got it worked out, John!
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Me too, Mae. Thanks.
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